A 300-Person Legal Team Freed From 60% Clerical Work

TRC COMPANIES, INC.
Environmental, Engineering & Construction Management

A 300-Person Legal Team Freed From 60% Clerical Work

Org: TRC Companies, Inc.
Industry: Global engineering, environmental & construction management — #19 globally, 4,000+ employees
Services: ITSM · ITOM · SecOps · Legal Service Management · HRSD
Engagement: Ongoing, 9+ years

TRC's 300-person legal team was buried in manual contract routing and approvals. Soltrix automated the entire workflow, taking lawyers from 40% legal work to nearly 100%.
The Challenge
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TRC Companies operates across 120 offices in the U.S., U.K., and China, with a legal department of more than 300 counsel. Each counsel specialises in a specific contract type. Without automation, that specialisation became a bottleneck instead of a strength.

Routing contracts to the right legal group depended on manual handoffs, with no system ensuring the right counsel saw the right document
Capturing redlines and tracking approvals relied on ad hoc processes, making version control and accountability difficult to maintain
Lawyers were spending 60% of their time on clerical work rather than substantive legal work — a drag on both cost and morale across the department

What Soltrix Did
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Soltrix built an automated contract review and approval workflow inside ServiceNow, designed around how TRC's legal teams actually specialise and operate.

Automated routing sends each contract to the correct legal group based on contract type, removing the manual triage step entirely
Gave each counsel a personal portal to manage their own workload or delegate tasks, rather than relying on email chains and spreadsheets
Built in full version control across redlines and approvals, so finalised contracts come with complete visibility into who approved what, and when — turning an opaque process into an auditable one
Where most ITSM implementations stop at IT tickets, Soltrix extended ServiceNow's workflow engine into a non-IT department's core function — legal contract management — showing the platform's range beyond its traditional home turf

The Results
60% → ~0%
40% → ~100%
9+ Years
300+
Clerical work eliminated from lawyers' time
Time now spent on actual legal work
Continual, ongoing engagement
Counsel supported across the platform

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Contracts now move through review and approval with full traceability, and business teams have real-time visibility into where any given contract stands and who's responsible for the next step.

What was once a slow, disorganised process is now a self-service system that scales with TRC's global footprint, and the relationship has continued for over nine years, expanding into ITOM, SecOps, and HRSD along the way.

"Our lawyers were only spending 40% of their time on actual legal work. Now, thanks to ServiceNow and Soltrix, that's closer to 100%. It's saved the company millions. This has truly been a godsend for my department."
— Kristine Fontaine, Senior Counsel, TRC Companies