Soltrix Privacy Policy

Soltrix is an IT consulting and digital transformation company that helps organizations improve business operations through technology, enterprise solutions, software services, consulting, and digital innovation.

Our services may include technology consulting, enterprise transformation, software solutions, IT modernization, digital strategy, implementation services, managed services, and other professional technology services.

This Privacy Policy applies to personal information processed by Soltrix in connection with our website, business activities, marketing communications, events, customer relationships, and other interactions with individuals.

For questions about our privacy practices, please contact us using the information provided in the Contact Us section of this Privacy Policy.

This Privacy Policy describes how Soltrix may collect, use, disclose, and protect personal information obtained through:

• Soltrix websites and digital platforms that link to this Privacy Policy.
• Contact forms and service inquiry forms.
• Communications with our sales, consulting, support, or business teams.
• Events, webinars, conferences, and other business activities.
• Marketing and promotional activities.
• Job applications and recruitment-related interactions, where applicable.
• Customer, partner, and supplier relationships.
• Other legitimate business interactions with Soltrix.

This Privacy Policy applies to personal information processed by Soltrix as a data controller or equivalent entity, where applicable under relevant privacy and data protection laws.

Additional privacy notices may apply to specific services, applications, events, recruitment activities, or jurisdictions.

Depending on how you interact with Soltrix, we may collect different categories of personal information.

When you visit or interact with the Soltrix website, certain information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Operating system
• Device information
• Website pages visited
• Date and time of visits
• Referring website or source
• Approximate geographic location
• Website interaction information
• Traffic and usage information
• Diagnostic and technical information
• Log information
• Information about how you navigate and interact with our website

We may use cookies and similar technologies to support website functionality, understand website usage, improve user experience, measure marketing effectiveness, and, where legally permitted, support advertising or analytics activities.

The specific technologies used may vary depending on the Soltrix website, service, or digital platform you access.

In certain circumstances, Soltrix may receive personal information from third parties, business partners, service providers, publicly available sources, or other organizations.

For example, information may be received from:

• Business partners
• Technology providers
• Marketing and analytics providers
• Event organizers
• Professional networking platforms
• Publicly available business sources
• Other organizations where you have authorized or requested information sharing

Where appropriate, we may combine information received from third parties with information you provide directly to us.

We use such information only for legitimate business purposes and in accordance with applicable privacy laws.

When you contact Soltrix through email, contact forms, chat features, telephone calls, or other communication channels, we may retain information relating to the communication.

This may include:

• Your contact information
• The contents of your inquiry
• Communication history
• Information needed to respond to your request
• Technical information associated with the communication

Where permitted by law, communications may be monitored or recorded for purposes such as customer service, quality assurance, security, training, and business operations.

Soltrix may use personal information for legitimate business purposes, including to:

• Provide and manage our services.
• Respond to inquiries and requests.
• Provide information about our IT consulting and digital transformation services.
• Communicate with prospective and existing customers.
• Understand customer requirements and business needs.
• Schedule consultations, demonstrations, meetings, or events.
• Manage customer, partner, and supplier relationships.
• Improve our website, services, products, and user experience.
• Personalize relevant communications and experiences.
• Conduct business analytics and reporting.
• Measure the effectiveness of marketing activities.
• Send marketing communications where permitted by law.
• Manage events, webinars, and business programs.
• Maintain website security and prevent unauthorized activity.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Comply with legal and regulatory obligations.
• Establish, exercise, or defend legal rights.
• Enforce applicable agreements, policies, and terms.
• Protect the rights, property, safety, and security of Soltrix and others.

We may also use information for other purposes where permitted by applicable law or where you have provided appropriate consent.

Soltrix may use your contact information to send communications about our services, technology solutions, industry insights, events, webinars, company updates, or other relevant business information where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

You may also contact us directly to request that we stop sending certain marketing communications.

Please note that even if you opt out of marketing communications, we may still send essential administrative, transactional, security, or service-related communications when necessary.

Soltrix may use cookies, pixels, tags, scripts, local storage, and similar technologies on its websites.

These technologies may be used to:

• Enable essential website functionality.
• Remember preferences.
• Understand how visitors use our website.
• Analyze website performance.
• Improve website navigation and user experience.
• Measure marketing campaigns.
• Support security and fraud prevention.
• Provide relevant advertising or marketing where permitted by law.

You may be able to manage or disable certain cookies through your browser settings or the cookie preference tools provided on our website.

Disabling certain cookies may affect the functionality or performance of parts of the website.

Where applicable data protection laws require a legal basis for processing personal information, Soltrix may process information based on one or more of the following:

• Consent – where you have provided consent to a specific processing activity.
• Contractual necessity – where processing is necessary to provide requested services or perform an agreement.
• Legitimate interests – where processing is necessary for legitimate business purposes and does not override your privacy rights.
• Legal obligations – where processing is required to comply with applicable laws or regulations.
• Protection of rights and safety – where processing is necessary to protect individuals, systems, property, or legal rights.

The applicable legal basis depends on the type of information and the circumstances in which it is collected and processed.

Soltrix may disclose personal information to selected categories of recipients when necessary for legitimate business purposes.

These may include:

Soltrix may create aggregated, statistical, or de-identified information from personal information.

Where information has been appropriately de-identified so that it cannot reasonably be used to identify an individual, we may use such information for legitimate business purposes, including analytics, research, reporting, service improvement, and business planning.

Soltrix may work with customers, partners, employees, service providers, and technology providers located in different countries.

As a result, personal information may be processed or stored in countries other than the country in which you live.

Where applicable laws require safeguards for international transfers of personal information, Soltrix will take appropriate measures to provide an adequate level of protection for the transferred information.

These safeguards may include contractual protections or other legally recognized transfer mechanisms.

Soltrix takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security measures may include appropriate administrative, technical, and organizational safeguards based on the nature of the information and the risks associated with its processing.

However, no internet transmission, website, information system, or electronic storage method can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when communicating with us online and protecting any account credentials or other information under your control.

Soltrix retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain legitimate business records, resolve disputes, enforce agreements, or comply with applicable legal, regulatory, accounting, or reporting requirements.

When personal information is no longer required, we may delete, anonymize, or securely isolate it in accordance with our data retention practices and applicable law.

Certain information may remain in secure backup systems for a limited period before it can be permanently deleted.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction of certain processing activities.
• Object to certain processing activities.
• Request a portable copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Submit a privacy-related complaint to an applicable data protection authority.

The availability of these rights depends on applicable law and your circumstances.

To exercise your privacy rights, contact Soltrix using the contact information provided below.

We may need to verify your identity before processing certain requests. This is intended to help protect personal information from unauthorized requests.

You may control certain marketing communications from Soltrix by:

• Clicking the unsubscribe link in marketing emails.
• Contacting Soltrix directly.
• Adjusting available communication preferences.
• Managing applicable cookie preferences through our website.

Opting out of marketing communications does not necessarily prevent Soltrix from sending important service, contractual, security, or administrative communications.

The Soltrix website may contain links to third-party websites, platforms, applications, or services.

These third-party websites operate independently from Soltrix and may have their own privacy policies and data practices.

This Privacy Policy does not govern personal information collected directly by third parties through their websites, applications, or services.

We encourage you to review the privacy policies of third-party websites before providing personal information.

Certain websites or digital platforms may allow users to submit comments, reviews, messages, or other content.

Information that you voluntarily publish in a public area may become accessible to other users or the general public.

Please carefully consider the information you choose to publish publicly and avoid sharing confidential or sensitive personal information.

Soltrix's website and business services are generally intended for business and professional audiences.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Soltrix without appropriate authorization, please contact us so that we can review and take appropriate action.

Where Soltrix accepts employment applications, information submitted by applicants may be processed for recruitment and employment-related purposes.

This may include:

• Evaluating qualifications.
• Communicating with applicants.
• Scheduling interviews.
• Managing recruitment processes.
• Verifying information where legally permitted.
• Complying with employment and legal requirements.

Additional privacy information may be provided to applicants during the recruitment process where applicable.

Soltrix does not generally require individuals to provide sensitive personal information through its public website unless specifically requested for a legitimate and lawful purpose.

Where sensitive personal information is collected, Soltrix will process it in accordance with applicable privacy and data protection laws.

Please do not submit sensitive personal information through general contact forms unless it is necessary and specifically requested.

Depending on applicable U.S. state privacy laws, residents of certain states may have additional rights regarding their personal information.

These rights may include:

• The right to know or access personal information.
• The right to correct inaccurate personal information.
• The right to request deletion.
• The right to obtain a portable copy of certain personal information.
• The right to opt out of certain forms of targeted advertising or data sharing where applicable.
• The right to appeal certain privacy decisions.
• The right not to receive unlawful discrimination for exercising applicable privacy rights.

Where required by applicable law, Soltrix will provide additional notices and mechanisms for exercising these rights.

If Soltrix is subject to the California Consumer Privacy Act (CCPA), as amended, California residents may have additional privacy rights.

Depending on the circumstances and applicable law, these rights may include rights to:

• Know what categories of personal information are collected.
• Access personal information.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Obtain certain personal information in a portable format.
• Opt out of certain activities that constitute a sale or sharing of personal information.
• Limit certain uses of sensitive personal information where applicable.
• Appeal a decision regarding a privacy request.
• Exercise privacy rights without unlawful discrimination.

Additional instructions for California residents will be provided where required.

Some browsers and devices provide privacy preference signals that allow users to communicate certain privacy choices.

Where required by applicable law, Soltrix will process recognized privacy preference signals in accordance with applicable legal requirements.

The availability and functionality of such signals may depend on your browser, device, location, and applicable law.

Soltrix may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology, legal requirements, or privacy practices.

When we make material changes, we may provide an appropriate notice through our website or other communication channels where required.

The Effective Date or Last Updated date at the beginning of this Privacy Policy indicates when the policy was most recently updated.

We encourage you to review this Privacy Policy periodically to stay informed about how Soltrix handles personal information.

If you have questions about this Privacy Policy, our privacy practices, or the way Soltrix processes your personal information, please contact us.

You may also contact us if you wish to:

• Request access to your personal information.
• Request correction or deletion.
• Withdraw consent.
• Opt out of marketing communications.
• Exercise applicable privacy rights.
• Raise a privacy concern or complaint.