ServiceNow® Customer Workflows:
Empower Teams with Certified Expertise
Soltrix Technology Solutions delivers specialized ServiceNow training to equip teams with the skills to optimize workflows, automate processes, and maximize platform ROI effectively.
Request a FREE Quote
Why
ServiceNow Training
Matters for Your Business
Training ensures your workforce understands ServiceNow’s capabilities, improving user adoption, minimizing errors, and enhancing operational efficiency. With expert-led instruction, your team gains hands-on experience, empowering them to leverage the platform’s full potential.
Comprehensive ServiceNow
Training Offerings
We provide in-depth training across multiple ServiceNow modules, ensuring users gain the technical expertise needed to manage, customize, and optimize workflows.
IT Service Management (ITSM)-
Manage incidents,
problems, and service requests with precision.
IT Operations Management (ITOM)-
Gain control over
cloud infrastructure and automate IT processes
Customer Service Management (CSM)-
Improve
customer experiences with streamlined service operations.
HR Service Delivery (HRSD)-
Automate HR workflows
for faster issue resolution and better employee experiences.
Security Operations (SecOps)-
Strengthen
cybersecurity posture with automated threat response.
Governance, Risk, and Compliance (GRC)-
Ensure
regulatory compliance while minimizing risks.
Customized Training
for
Maximum Impact
Our ServiceNow training programs are tailored to meet your organization’s needs, ensuring relevant, hands-on learning experiences.
Role-Based Training:
Equip admins, developers, and
end-users with specialized knowledge.
On-Demand Learning:
Flexible learning modules allow
teams to learn at their own pace.
Live Instructor-Led Training:
Expert-led sessions for
interactive and personalized guidance.
Key Benefits of
ServiceNow Training
with Soltrix
Faster Adoption
Accelerate user proficiency and confidence.
Reduced Errors
Minimize operational mistakes through hands-on learning.
Optimized Platform Use
Maximize platform ROI with efficient workflow utilization.
Increased Operational Efficiency
Empower teams to automate and manage processes effectively.
ServiceNow Certification:
Validate
Expertise for Business Growth
Certification validates your team’s expertise, increasing credibility and enhancing your organization’s competitive edge. Our training prepares your teams for industry-recognized ServiceNow certifications across multiple domains.
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS)
Certified Application Developer (CAD)
ServiceNow Course Curriculum:
In-Depth Learning Modules
Our structured ServiceNow course curriculum is designed to equip your teams with the skills to build, manage, and optimize workflows, ensuring seamless operations. The curriculum covers essential concepts, advanced functionalities, and practical applications, allowing learners to develop expertise in configuring and maintaining the ServiceNow platform.
Introduction to ServiceNow
- Overview of ServiceNow platform and its capabilities
- Understanding core modules and architecture
Homepage and Dashboard
- Designing user-friendly dashboards for real-time insights
- Customizing homepages to align with business needs
Service Catalog Management
- Building and maintaining service catalogs
- Creating catalog items, workflows, and approvals
Workflow and Automation
- Designing workflows to automate business processes
- Configuring approval and fulfillment processes
Data Import and Export
- Importing and managing data within ServiceNow
- Mapping and transforming data for consistency
Email Notifications and Alerts
- Configuring notification rules and conditions
- Managing inbound and outbound email configurations
Security and Access Control
- Implementing role-based access controls (RBAC)
- Configuring security policies and permissions
Scripting and Customization
- Introduction to client-side and server-side scripting
- Creating business rules, UI policies, and scripts
Flow Designer and Integration
- Automating processes with Flow Designer
- Configuring API integrations and external connections
Service Portal & SLA Management
- Designing self-service portals for end-users
- Managing Service Level Agreements (SLAs) to meet compliance
Reporting & Analytics
- Building customized reports and dashboards
- Leveraging Performance Analytics for actionable insights
Hands On Projects & Case Studies
- Real-world simulations for practical application
- Guided projects to reinforce learning and troubleshooting
Why Choose Soltrix for
ServiceNow Training?
Soltrix Technology Solutions, a trusted ServiceNow® Premier Partner with 18+ years of expertise, delivers customized training for effective platform adoption. Led by certified experts, our role-specific programs enhance skills, reduce errors, and maximize ROI, driving efficiency across industries.
18+ Years of Expertise:
Proven success in ServiceNow
implementations and training.
Certified Instructors:
Our trainers are ServiceNow-
certified experts with deep industry knowledge.
Customized Learning Paths:
Personalized training
designed to align with your business goals.
