ServiceNow ITSM Solutions for
Telecom, Media & Technology
Streamlined IT Operations for the World's Fastest-Moving Industries
Soltrix Technology Solutions empowers telecom, media, and technology (TMT) providers with purpose-built ServiceNow ITSM solutions that simplify complexity, modernize legacy systems, and accelerate time-to-value. With deep domain knowledge and platform expertise, we enable you to scale operations, enhance customer experiences, and maintain your competitive edge.
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Built for Scalability.
Designed for Transformation.
In the TMT sector, speed, innovation, and agility are everything—but legacy systems, fragmented processes, and rising customer expectations often stand in the way. Soltrix helps you modernize your IT operations with tailored ServiceNow solutions that automate workflows, reduce downtime, and elevate service delivery across every channel.
Soltrix's ServiceNow Solutions for
Telecom, Media & Technology
IT Service Management (ITSM)
Our ServiceNow ITSM solutions help TMT organizations streamline incident, problem, change, and request management—boosting uptime and speeding issue resolution during critical events.
IT Operations Management (ITOM)
Monitor IT health in real time and fix issues before they impact users. Soltrix's ServiceNow ITOM uses smart automation to keep your environment optimized and compliant.
Customer Service Management (CSM)
Support growing customer demands with scalable ServiceNow CSM workflows that unify service requests, issue resolution, and feedback across multiple channels—enabling consistent, high-quality support.
Technology Provider Service Management
TPSM by Soltrix streamlines the full tech service lifecycle—from development to support—integrating processes with delivery to meet market needs efficiently and at scale.
Advanced Capabilities for the
TMT Industry
Why Soltrix for ServiceNow in
Telecom, Media & Tech?
Deep Expertise in TMT Operations and ServiceNow Ecosystem
End-to-End Implementation, Configuration, and Optimization
Industry-Aligned TPSM and ITSM Best Practices
Proven Strategies to Modernize Legacy Systems
Agile Models That Scale with Your Business
We partner with TMT leaders to future-proof IT operations and align technology delivery with market expectations. Whether you’re managing a vast infrastructure, rolling out new services, or transforming customer support—Soltrix delivers the right ServiceNow strategy to support your growth
Get Started with a
Custom
Strategy
Let Soltrix help your organization achieve operational excellence and competitive advantage with tailored ServiceNow solutions. From discovery to deployment and beyond, we ensure your success at every step.
FAQs
What is ServiceNow ITSM for telecom and media industries?
It’s a tailored IT service management solution designed to help telecom, media, and technology providers streamline operations, automate workflows, and resolve service issues efficiently.
How does TPSM differ from traditional ITSM?
Technology Provider Service Management (TPSM) is focused on service delivery for technology products and platforms, while ITSM emphasizes general IT service operations. TPSM supports lifecycle management, from development to support, for technology offerings.
Can ServiceNow improve telecom network reliability?
Yes. With ITOM and Proactive Service Experience Workflows, ServiceNow enables real-time network monitoring, faster issue resolution, and customer notification, reducing downtime and improving customer satisfaction.
What industries does Soltrix support with these solutions?
We serve telecom carriers, digital media providers, broadcast networks, streaming platforms, technology vendors, and managed service providers within the broader TMT sector.
How do I get started with Soltrix ServiceNow services?
Contact our team for a personalized consultation. We’ll evaluate your needs, recommend the right solutions, and map out an implementation plan aligned with your business goals.