ServiceNow Training Solutions
by Soltrix:
Empowering Your
Empower Teams with Certified Expertise
Soltrix Technology Solutions, Inc., a trusted ServiceNow® Premier Partner, offers industry-leading training programs to equip teams with the expertise to manage and optimize ServiceNow effectively. Our tailored, role-based training ensures faster adoption, fewer errors, and increased ROI through real-world scenarios and best practices.
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Why Choose Soltrix for
ServiceNow Training?
Soltrix Technology
Solutions combines 18+ years of ServiceNow expertise with a results-
Training ensures your workforce understands ServiceNow’s capabilities, improving user adoption, minimizing errors, and enhancing operational efficiency. With expert-led instruction, your team gains hands-on experience, empowering them to leverage the platform’s full potential.
Role-Specific Training
We provide targeted training modules designed for administrators, developers, and end-users, ensuring that each role gains relevant, actionable knowledge.
Real-World Use Cases
Our curriculum incorporates hands-on exercises and real-world scenarios, enabling participants to apply their knowledge in business environments effectively.
Faster Time-to-Value
With focused learning paths and practical insights, Soltrix ensures that your organization experiences faster ROI and streamlined operations post-training.
Certified Trainers with Industry Expertise
Our trainers are certified ServiceNow professionals with extensive experience across industries, ensuring that training aligns with current market demands.
Customized Learning Paths
We tailor the training experience to meet the specific needs of your organization, providing personalized modules and flexible learning schedules.
ServiceNow Course Curriculum:
In-Depth Learning Modules
Our ServiceNow training curriculum is built on a modular, role-based structure that ensures comprehensive learning. It covers both foundational and advanced concepts, enabling participants to configure, manage, and optimize ServiceNow environments confidently.
Introduction to ServiceNow
- Overview of ServiceNow platform and architecture
- Key modules and functionalities
- Understanding user roles and permissions
ServiceNow Administration
- Navigating ServiceNow UI and applications
- System properties and configurations
- Managing users, groups, and roles
Catalog & Request Management
- Building and maintaining service catalogs
- Creating catalog items and configuring approvals
- Customizing workflows & automating requests
Incident, Problem, and Change Management
- Configuring and managing incident workflows
- Creating problem record & root cause analysis
- Change request approvals and rollback plans
Workflow and Automation
- Designing workflows with Flow Designer
- Automating business processes with orchestration
- Leveraging triggers, actions, and conditions
Data Management and Import/Export
- Managing data through imports and transformations
- Validating and mapping data for consistency
- Exporting reports and maintaining data integrity
Security and Access Control
- Implementing role-based access control (RBAC)
- Defining security policies and access levels
- Configuring domain separation for multi-tenancy
Scripting and Customization
- Introduction to client-side and server-side scripting
- Creating UI policies, business rules, and script includes
- App customization with low-code/no-code.
Integration and API Management
- Connecting third-party systems using APIs
- Configuring integration hub and data synchronization
- Troubleshooting and monitoring integrations
Reporting and Performance Analytics
- Creating custom reports and dashboards
- Analyzing platform performance for optimization
- Utilizing Performance Analytics to measure KPIs
Service Portal and Knowledge Management
- Designing intuitive self-service portals
- Configuring knowledge & publishing content
- Enabling advanced search capabilities and feedback loops
Advanced ServiceNow Capabilities
- Implementing Virtual Agent & AI – powered chatbots
- Exploring predictive intelligence and machine learning
- Building digital workflows with App Engine
Training Delivery Models:
Flexibility for Modern Enterprises
We understand that organizations have diverse training needs. Soltrix offers flexible delivery models to ensure seamless learning and maximum convenience for your teams.
Instructor-Led Training (ILT):
Real-time, interactive
sessions conducted by certified experts, either onsite or virtually.
Self-Paced eLearning:
Pre-recorded, modular learning
content accessible anytime for learners who prefer flexibility.
Blended Learning:
A combination of ILT and self-paced
learning, allowing organizations to tailor training to their operational demands.
Customized Corporate Workshops:
On-demand,
company-specific workshops designed to address your organization’s unique challenges and objectives.
What is
ServiceNow®
?
Soltrix provides
ongoing support and guidance to ensure learners can successfully apply
their training in real-world scenarios, reinforcing their skills, boosting confidence, and maximizing long-term effectiveness in using ServiceNow.
Benefits of ServiceNow
Training with Soltrix
Faster Platform Adoption
Accelerate time-to-productivity by equipping your teams with the right skills.
Reduced Operational Errors
Minimize risks and errors through well-trained staff.
Increased ROI
Maximize the value of your ServiceNow investment with knowledgeable users and administrators.
Improved Employee Retention
Provide growth opportunities by upskilling employees and enhancing their competencies.
Industries Benefiting
from Our Training Programs
Get Started with Soltrix
ServiceNow Training Today!
Contact us
Now to schedule a consultation and customize
your training program!
FAQs
Why is ServiceNow® integration critical for enterprise growth
Soltrix specializes in ServiceNow® implementation, consulting, ITSM, CSM, HRSD, IT operations, cloud management, and digital transformation solutions.
What types of systems can ServiceNow® integrate with
We provide ITSM solutions that optimize workflows, enhance service delivery, reduce downtime, and ensure seamless integration with existing systems.
How does integration enhance security and compliance?
Yes, we deliver tailored solutions across industries like healthcare, finance, education, retail, and manufacturing to meet specific business needs.
How long does it take to implement a ServiceNow® integration?
With over 18 years of experience, Soltrix has successfully implemented and integrated ServiceNow® solutions for global enterprises, ensuring 30–40% higher-value outcomes.
Can ServiceNow® integrate with legacy systems
Absolutely! We offer seamless legacy migration services, helping you transition to ServiceNow® while minimizing risks and maximizing efficiency.
What ROI can enterprises expect from ServiceNow® integrations
Contact us for a consultation. Our experts will analyze your business needs and create a customized roadmap for implementing the right solutions.