New Soltrixsolutions

ServiceNow Training Solutions

by Soltrix:

Empowering Your

Empower Teams with Certified Expertise

Soltrix Technology Solutions, Inc., a trusted ServiceNow® Premier Partner, offers industry-leading training programs to equip teams with the expertise to manage and optimize ServiceNow effectively. Our tailored, role-based training ensures faster adoption, fewer errors, and increased ROI through real-world scenarios and best practices.

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18+

Years Of Experience

ISO

Certified Delivery Center

90%

Repeat Business Rate

530+

Global Clients in 50+ Countries

100+

Certified Professionals

99% 

Project Success Rate

Why Choose Soltrix for

ServiceNow Training?

Soltrix Technology

Solutions combines 18+ years of ServiceNow expertise with a results-

Training ensures your workforce understands ServiceNow’s capabilities, improving user adoption, minimizing errors, and enhancing operational efficiency. With expert-led instruction, your team gains hands-on experience, empowering them to leverage the platform’s full potential.

Role-Specific Training

We provide targeted training modules designed for administrators, developers, and end-users, ensuring that each role gains relevant, actionable knowledge.

Real-World Use Cases

Our curriculum incorporates hands-on exercises and real-world scenarios, enabling participants to apply their knowledge in business environments effectively.

Faster Time-to-Value

With focused learning paths and practical insights, Soltrix ensures that your organization experiences faster ROI and streamlined operations post-training.

Certified Trainers with Industry Expertise

Our trainers are certified ServiceNow professionals with extensive experience across industries, ensuring that training aligns with current market demands.

Customized Learning Paths

We tailor the training experience to meet the specific needs of your organization, providing personalized modules and flexible learning schedules.

ServiceNow Course Curriculum:

In-Depth Learning Modules

Our ServiceNow training curriculum is built on a modular, role-based structure that ensures comprehensive learning. It covers both foundational and advanced concepts, enabling participants to configure, manage, and optimize ServiceNow environments confidently.

Introduction to ServiceNow

  • Overview of ServiceNow platform and architecture
  • Key modules and functionalities
  • Understanding user roles and permissions

ServiceNow Administration

  • Navigating ServiceNow UI and applications
  • System properties and configurations
  • Managing users, groups, and roles

Catalog & Request Management

  • Building and maintaining service catalogs
  • Creating catalog items and configuring approvals
  • Customizing workflows & automating requests

Incident, Problem, and Change Management

  • Configuring and managing incident workflows
  • Creating problem record & root cause analysis
  • Change request approvals and rollback plans

Workflow and Automation

  • Designing workflows with Flow Designer
  • Automating business processes with orchestration
  • Leveraging triggers, actions, and conditions

Data Management and Import/Export

  • Managing data through imports and transformations
  • Validating and mapping data for consistency
  • Exporting reports and maintaining data integrity

Security and Access Control

  • Implementing role-based access control (RBAC)
  • Defining security policies and access levels
  • Configuring domain separation for multi-tenancy

Scripting and Customization

  • Introduction to client-side and server-side scripting
  • Creating UI policies, business rules, and script includes
  • App customization with low-code/no-code.

Integration and API Management

  • Connecting third-party systems using APIs
  • Configuring integration hub and data synchronization
  • Troubleshooting and monitoring integrations

Reporting and Performance Analytics

  • Creating custom reports and dashboards
  • Analyzing platform performance for optimization
  • Utilizing Performance Analytics to measure KPIs

Service Portal and Knowledge Management

  • Designing intuitive self-service portals
  • Configuring knowledge & publishing content
  • Enabling advanced search capabilities and feedback loops

Advanced ServiceNow Capabilities

  • Implementing Virtual Agent & AI – powered chatbots
  • Exploring predictive intelligence and machine learning
  • Building digital workflows with App Engine

Training Delivery Models:

Flexibility for Modern Enterprises

We understand that organizations have diverse training needs. Soltrix offers flexible delivery models to ensure seamless learning and maximum convenience for your teams.

Instructor-Led Training (ILT):

Real-time, interactive

sessions conducted by certified experts, either onsite or virtually.

Self-Paced Learning:

Pre-recorded, modular learning

content accessible anytime for learners who prefer flexibility.

Blended Learning:

A combination of ILT and self-paced

learning, allowing organizations to tailor training to their operational demands.

Customized Corporate Workshops:

On-demand,

company-specific workshops designed to address your organization’s unique challenges and objectives.

What is

ServiceNow®

?

Soltrix provides

ongoing support and guidance to ensure learners can successfully apply

their training in real-world scenarios, reinforcing their skills, boosting confidence, and maximizing long-term effectiveness in using ServiceNow.

Benefits of ServiceNow

Training with Soltrix

Faster Platform Adoption

Accelerate time-to-productivity by equipping your teams with the right skills.

Reduced Operational Errors

Minimize risks and errors through well-trained staff.

 Increased ROI

Maximize the value of your ServiceNow investment with knowledgeable users and administrators.

Improved Employee Retention

Provide growth opportunities by upskilling employees and enhancing their competencies.

Industries Benefiting

from Our Training Programs

Certifications

Get Started with Soltrix

ServiceNow Training Today!

 Empower your workforce with industry-leading ServiceNow training by Soltrix Technology Solutions. Our expert-led programs ensure that your teams are equipped to manage, optimize, and innovate on the ServiceNow platform, driving operational excellence and long-term business success.

Contact us

Now to schedule a consultation and customize

your training program!

FAQs

We offer role-based training for administrators, developers, end-users, and decision-makers, covering basic to advanced concepts of ServiceNow.

Our training focuses on real-world use cases, business-specific scenarios, and best practices that enhance platform efficiency and ROI.

Yes, we offer fully customizable training modules tailored to your organization’s goals, workflows, and industry requirements.

Our training prepares participants for certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS).

By empowering your workforce with in-depth ServiceNow knowledge, Soltrix ensures streamlined processes, fewer errors, and faster resolution times.

Yes, we offer post-training Q&A sessions, troubleshooting assistance, and guidance for certification exams.

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