ServiceNow
Solutions for
Insurance
Simplify Complexity. Enhance Claims.
Empower Experience.
Purpose-Built ServiceNow Solutions for
Modern
Insurance Enterprises
workflows with IT operations, ensuring unified incident handling and vulnerability management.
At Soltrix Technology Solutions, Inc. we help insurance providers reimagine service delivery, automate core functions, and exceed rising customer expectations. As a trusted ServiceNow Premier Partner, we implement industry-aligned workflows that simplify claims, streamline compliance, and modernize the policyholder experience — all through the Now Platform. Whether you're a commercial insurer, life and health provider, or part of a global reinsurance firm, Soltrix delivers tailored ServiceNow solutions that eliminate silos, boost agility, and accelerate digital transformation
At Soltrix Technology Solutions, Inc. we help insurance providers reimagine service delivery, automate core functions, and exceed rising customer expectations. As a trusted ServiceNow Premier Partner, we implement industry-aligned workflows that simplify claims, streamline compliance, and modernize the policyholder experience — all through the Now Platform. Whether you're a commercial insurer, life and health provider, or part of a global reinsurance firm, Soltrix delivers tailored ServiceNow solutions that eliminate silos, boost agility, and accelerate digital transformation
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Industry Challenges Insurance
Leaders Are Facing
nsurance companies today must respond to fast-moving market pressures while dealing with fragmented legacy systems and shifting customer needs. Key challenges include
Regulatory complexity across jurisdictions
Disjointed IT systems and platforms
Manual claims handling and high operational costs
Limited visibility into performance metrics
Unstructured data with poor accessibility
Rising demand for digital-first, self-service experiences
How Soltrix Delivers Value
with ServiceNow for Insurance
Streamlined Claims
and Policy
Processing
Automated Workflows
Eliminate manual bottlenecks and reduce claims processing time by up to 30%. Automate intake, triage, adjudication, and approval steps with intelligent workflows
Omnichannel First Notice of Loss (FNOL)
Enable customers to report incidents via web, mobile, or chat—while maintaining a single, consistent record across all channels
Virtual Agents for Customer Service
Deploy AI-powered chatbots to handle routine inquiries, guide users to relevant resources, and escalate complex issues to human agents with full context
Compliance and
Risk
Simplification
Regulatory Automation
Keep pace with evolving industry compliance standards. ServiceNow flags non-compliance, sends proactive reminders, and automates documentation and audit processes
Data Protection & Threat Monitoring
Monitor systems in real-time for anomalies, cyber risks, or unauthorized access. Built-in security tools support incident management and early detection
Integrated Governance
Maintain a single source of truth for risk data and policies across business units, geographies, and functions
Operational Efficiency and
Cost
Optimization
License Optimization
Track software usage enterprise-wide. Eliminate underused licenses and reinvest savings into more impactful technology
Cross-System Integration
Seamlessly connect legacy systems with modern platforms using low-code/no-code tools. Enable unified workflows without a complete overhaul
Centralized Knowledge Management
Empower teams with on-demand access to structured information. Improve service delivery by making over 90% of institutional knowledge easily searchable and usable
Real-World Results from
ServiceNow
Insurance
Deployments
With Soltrix-led implementation of ServiceNow, insurers experience
40% faster response times
200% increase in self-service catalog use
10% software licensing cost reduction
Full visibility into operational KPIs and compliance status
Increased employee productivity through automation
Why Soltrix
Insurance Transformation
Backed by Expertise
Designing scalable architectures for claims, underwriting, and policy servicing
Aligning workflows with ISO, NAIC, SOC, and regional compliance needs
Using real-time analytics to empower better decision-making
Providing rapid deployment through SMART Launch frameworks
Supporting long-term success with governance, training, and managed services
Take the First Step Toward
Insurance
Modernization
Soltrix is here to help you modernize, simplify, and scale your insurance operations with ServiceNow
FAQs
What does ServiceNow offer for insurance companies?
Soltrix specializes in ServiceNow® implementation, consulting, ITSM, CSM, HRSD, IT operations, cloud management, and digital transformation solutions.
How does ServiceNow improve claims handling
We provide ITSM solutions that optimize workflows, enhance service delivery, reduce downtime, and ensure seamless integration with existing systems.
Can ServiceNow integrate with legacy systems
Yes, we deliver tailored solutions across industries like healthcare, finance, education, retail, and manufacturing to meet specific business needs.
How does Soltrix ensure a successful ServiceNow implementation
With over 18 years of experience, Soltrix has successfully implemented and integrated ServiceNow® solutions for global enterprises, ensuring 30–40% higher-value outcomes.