ServiceNow ITOM: Enterprise-Level Intelligent IT Operations Management
With ServiceNow ITOM, you can achieve total visibility, automation, and service intelligence throughout your hybrid IT environment. Our solutions, which range from predictive issue resolution to real-time service mapping, enable you to turn conventional IT operations into an automated, proactive approach for resilience, performance, and compliance
trusted by CIOs and IT executives in a variety of industries, including manufacturing, energy, and education
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ServiceNow
ITOM: What is it?
ServiceNow’s IT Operations Management (ITOM) package is a complete suite created to maximize the performance, availability, and health of IT services in both on-premises and cloud contexts
ServiceNow
ITOM gives
businesses
the ability to
Reduce service interruptions through automation, machine learning, and deep infrastructure insights
Streamline IT processes
Easily integrate with CMDB and ITSM
Cut down on manual labor and cloud sprawl
Why ITOM Is Essential for Your Company
It is no longer feasible to rely solely on conventional tools when infrastructure becomes distributed and hybrid. In order to meet today’s issues, ITOM ServiceNow provides
All-encompassing service visibility
insights enabled by AIOps
Optimization of cloud costs
Using anomaly detection to prevent incidents
Discovery:
Establish a Reliable
CMDB
Find on-premises, multi-cloud, and hybrid infrastructure components automatically. Accurate incident and change management is made possible by ServiceNow Discovery, which refreshes and populates the CMDB
Benefits
Infrastructure data in real time
Decreased configuration mistakes
solid basis for service itom and ITSM workflows
ITOM Service Mapping:
Recognize Dependencies in
Services
ITOM Service Mapping creates dynamic service maps that change as your ecosystem does by visually connecting services to the servers, databases, and applications that form their foundation
Important Use Cases
Identification of the root cause
Analyzing the effects of change management
Monitoring the overall performance of a service
Event Organizing:
Reduce
Downtime
Use ML-powered event management to get real-time insights on the health of your services. Automatically prioritize, correlate, and route alerts to the appropriate teams
Results:
Noise reduction of 99%
Quicker handling of important situations
Early problem identification
Orchestration:
Automate Difficult
Processes
Cross-platform automation of repetitive and rule-based tasks is made possible by ServiceNow Orchestration. Orchestration guarantees scalability and efficiency in everything from user provisioning to cloud resource allocation.
Highlights
Workflows that are already built
Designer of visual processes
Connectivity to cloud and ITSM systems
Cloud Administration:
Command
Operations in Hybrid Clouds
You can manage multi-cloud setups with complete visibility, cost control, and governance with the aid of ServiceNow Cloud Management.
Capabilities
Self-service cloud provisioning
Monitoring the budget and managing resources
Coordinated cloud operations
Unified IT Experience through
ITSM Integration
For a comprehensive approach, align ITSM with ITOM. Using itom content service servicenow modules, integrate real-time infrastructure visibility with incident, problem, and change management procedures
Why Use ServiceNow
ITOM
with Soltrix?
We provide enterprise-class ServiceNow ITOM services designed for sectors including government, banking, utilities, and education
Evaluation
Determine any gaps that currently exist in service governance, tools, and visibility
Optimization
lower cloud expenses, impose governance, and automate remediation
Implementation
Use industry best practices while deploying ITOM ServiceNow modules
Health Monitoring
Use AI-driven insights to transition from reactive to proactive operations
Advantages of ServiceNow ITOM
with Soltrix ITOM Discovery offers
full infrastructure visibility
Advantages of ServiceNow ITOM with Soltrix ITOM Discovery offers full infrastructure visibility
Improved business continuity through the use of ITOM service mapping
Cost savings by optimizing cloud usage
Enhanced readiness for audits and compliance
Workflows that are integrated for smooth service delivery
Who Stands to Gain?
Learning
Utilities and Energy
Medical Care
Governmental Organizations
Insurance and Finance
Production and Sales
Media & Telecom
Service ITOM offers the framework for securely and intelligently
modernizing IT operations,
whether you're growing digital transformation
or managing a hybrid cloud environment.
Examine the ITOM Modules We Put ServiceNow Discovery into Practice
Event Management with ITOM
Mapping Services
Cloud Administration
The orchestration
Intelligence in Operations
ITOM Visibility & Optimization
FAQs
What is ServiceNow ITOM, first of all
Soltrix specializes in ServiceNow® implementation, consulting, ITSM, CSM, HRSD, IT operations, cloud management, and digital transformation solutions.
What does a ServiceNow ITOM engineer do
We provide ITSM solutions that optimize workflows, enhance service delivery, reduce downtime, and ensure seamless integration with existing systems.
What distinguishes ITSM from ITOM
Yes, we deliver tailored solutions across industries like healthcare, finance, education, retail, and manufacturing to meet specific business needs.
What is the purpose of ITOM Service Mapping
With over 18 years of experience, Soltrix has successfully implemented and integrated ServiceNow® solutions for global enterprises, ensuring 30–40% higher-value outcomes.
Is ITOM able to lower cloud expenses
Absolutely! We offer seamless legacy migration services, helping you transition to ServiceNow® while minimizing risks and maximizing efficiency.
With Soltrix, Begin Your ITOM Adventure
Contact us for a consultation. Our experts will analyze your business needs and create a customized roadmap for implementing the right solutions.