Enterprise-Ready ITSM
Built to
Deliver Resilient Services
Soltrix Technology Solutions helps organizations simplify and modernize how they deliver IT with ServiceNow IT Service Management (ITSM). Our approach combines intelligent automation, AI-driven workflows, and out-of-the-box best practices to streamline operations and reduce friction between users and IT teams. With certified expertise and a proven track record, we deliver robust, scalable ITSM implementations that support digital transformation—especially in highly regulated industries like education, energy, and utilities.
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18+
Years Of Experience
ISO
Certified Delivery Center
90%
Repeat Business Rate
530+
Global Clients in 50+ Countries
100+
Certified Professionals
99%
Project Success Rate
ServiceNow ITSM:
A Platform That Powers Enterprise Agility
Soltrix leverages the ServiceNow ITSM platform to remove complexity, consolidate services, and automate essential workflows across the enterprise. Our implementations are built on the Now Platform®—ServiceNow’s single cloud application platform—so you can run IT services smarter, faster, and more securely. From incident resolution to change enablement and asset visibility, we enable your IT organization to evolve from a support function to a strategic business partner.
Certified Expertise:
ServiceNow Certified Implementation
Specialist – IT Service Management
When you partner with Soltrix, you get the assurance of working with a team of certified professionals. Our ServiceNow Certified Implementation Specialists in IT Service Management bring hands-on experience, deep process knowledge, and a strong commitment to staying aligned with platform best practices. We don’t just implement ServiceNow—we implement it for long-term success.
ServiceNow IT Service Management (ITSM) Tiers Tailored for Every Enterprise
ITSM Standard –
Foundation
for Operational Excellence
Ideal for growing organizations, the ITSM Standard package provides the fundamental tools you need to manage incidents, service requests, and assets—all in one place. It’s built to deliver fast time-to-value, reduce ticket resolution times, and improve service desk performance without overcomplicating your environment.
Create structure and visibility in IT operations
Drive faster incident and problem resolution
Lay a scalable foundation for future ITSM growth
ITSM Pro –
Automate at Scale
with Intelligence
ServiceNow ITSM Pro enhances the core package with powerful AI and automation capabilities. This is the right fit for enterprises that want to increase efficiency, introduce predictive insights, and offer high-value self-service experiences to employees and customers.
Virtual Agents to deflect tickets and handle repetitive requests
Predictive Intelligence for smarter routing and categorization
Performance Analytics to track SLAs, trends, and KPIs
Continual Improvement Management to optimize over time
ITSM Enterprise –
Optimization for
Large-Scale IT Operations
The ITSM Enterprise tier is designed for organizations looking to optimize team performance, reduce costs, and gain deep insight into every IT process. It offers the full stack of tools needed for proactive service delivery at scale—including process mining, workforce optimization, and vendor management.
End-to-end visibility into your digital service ecosystem
Real-time reporting across vendors, assets, and operations
Scalable automation that grows with your business
More Than Just Implementation:
Managed IT Services to Support Growth
Soltrix offers comprehensive managed IT services to maintain and evolve your ITSM environment post-deployment. From monitoring system health to refining workflows, our team ensures your platform keeps delivering value—while your internal teams focus on strategic initiatives.
Why Choose
ServiceNow SecOps?
100+ Certified Consultants specializing in ServiceNow IT Service Management (ITSM)
500+ Successful ITSM Deployments across industries
Expertise in out-of-the-box (OOTB) solutions to maximize upgradeability
Proven track record of helping clients mature to CMMI levels 4 and 5
Strong focus on employee experience, intelligent automation, and high-quality data
Certifications
Industries
We Empower
Start Your ServiceNow ITSM
Journey with Soltrix
Ready to modernize IT and drive business performance? Partner with Soltrix—your certified experts in ServiceNow IT Service Management and IT managed services.
FAQs
What is managed IT services?
Managed IT services involve outsourcing the ongoing management of your IT environment to a third-party provider like Soltrix. These services include infrastructure support, cybersecurity, application management, and ITSM platform optimization—helping businesses reduce overhead while maintaining peak performance.
What is IT service management?
IT service management (ITSM) is the strategic approach to designing, delivering, and managing IT services for an organization. Tools like ServiceNow IT Service Management ITSM enable businesses to streamline processes such as incident management, asset tracking, and change approvals—all while enhancing service quality and visibility.
Is it okay to pause the Windows Management Instrumentation (WMI) service?
No, it is not recommended to pause the WMI service. This system service is essential for monitoring, management, and communication between many core Windows applications and IT tools—including ITSM platforms. Interrupting it could lead to errors and degraded system visibility.
What are managed IT services?
Managed IT services refer to proactive, outsourced support solutions that ensure your systems are secure, efficient, and aligned with business goals. Soltrix’s managed IT services cover everything from endpoint monitoring to ITSM platform tuning.
What is an IT managed services provider?
An IT managed services provider (MSP) is a third-party company responsible for maintaining, supporting, and improving an organization’s IT infrastructure. Soltrix acts as your strategic MSP partner, enabling you to scale efficiently, secure your operations, and focus on innovation.
