Financial Services
Smarter Stores.
Seamless Service
Modernize Retail with Soltrix + ServiceNow
Soltrix Technology Solutions empowers retail organizations to deliver outstanding customer experiences and drive operational excellence with ServiceNow’s AI-powered retail workflows. Unify your retail operations, elevate employee productivity, and serve customers better—from store floors to HQ.
Request a FREE Quote
Why Choose Soltrix for
Your Retail Transformation?
Soltrix combines deep ServiceNow expertise with industry insights to help retail leaders streamline store operations, simplify service delivery, and enable connected experiences across the retail value chain. With our support, you can:
Automate manual processes
Gain real-time visibility into store and field performance
Eliminate operational silos between HQ and storefronts
Rapidly adapt to evolving customer expectations
Powering the Future
of Retail with ServiceNow Solutions
Unified Retail
Operations
Centralize store operations on a single AI-
powered platform.
Automate store tasks, improve
frontline service quality, and provide leadership with performance insights across locations.
Featured Solutions
Retail Operations
Improve store efficiency, eliminate guesswork, and enable staff to serve customers better
Field Service Management
Optimize field scheduling, reduce downtime, and enhance first-visit resolution rates
Connected Customer
Experiences
Deliver fast, personalized, and consistent
omnichannel service.
With AI-driven workflows,
streamline customer journeys across digital and physical touchpoints—from self-service to in-store interactions
Featured Solutions:
Retail Service Management
Align HQ and regional teams to drive seamless customer service.
Now Assist
AI-powered chatbot support for faster, smarter resolutions
Empowered Employees,
Productive
Teams
Equip your frontline teams with intelligent tools that simplify their work.
Create a unified employee portal for access to HR, IT, and service support—all while improving onboarding, training, and task management
Featured Solutions:
HR Service Delivery
Centralized, self-service support for all employee needs
Store Portal
Personalized dashboards with role-specific content and intuitive service request flows
Seamless IT
& Procurement
Operations
Support every store with resilient IT and streamlined procurement.
Resolve issues faster, reduce system downtime, and manage supply chains efficiently through connected service experiences
Featured Solutions:
IT Service Management
Real-time incident visibility, automated ticketing, and intuitive self-service
Sourcing & Procurement Operations
Case-based workflows for unified source-to-receipt management
Accelerate Store Development
and
Expansion
SManage new store openings and renovations with full transparency.
Coordinate projects, streamline approvals, and track milestones—all in one platform
Featured Solutions:
Strategic Portfolio Management
Monitor project health and manage resources across locations.
Store Development Lifecycle
Automate workflows and improve collaboration with task-level visibility.
Proven Results
with Soltrix + ServiceNow
Retail leaders like Ambev, Lowe’s, Selecta, and UCC are transforming how they work using ServiceNow. From integrating SAP and Workday to achieving real-time inventory insights and improving field service productivity, the outcomes are measurable
Ready to Modernize Retail with ServiceNow?
Soltrix helps you maximize your investment in ServiceNow and tailor it to your exact retail needs. Whether you’re opening new stores, optimizing workforce operations, or unifying customer service, we’ll help you get there—faster and smarter
FAQs
What is ServiceNow Retail Operations?
Soltrix specializes in ServiceNow® implementation, consulting, ITSM, CSM, HRSD, IT operations, cloud management, and digital transformation solutions.
How does ServiceNow help frontline retail employees?
We provide ITSM solutions that optimize workflows, enhance service delivery, reduce downtime, and ensure seamless integration with existing systems.
Can ServiceNow integrate with our existing retail systems?
Yes, we deliver tailored solutions across industries like healthcare, finance, education, retail, and manufacturing to meet specific business needs.
What kind of retail businesses benefit from ServiceNow?
With over 18 years of experience, Soltrix has successfully implemented and integrated ServiceNow® solutions for global enterprises, ensuring 30–40% higher-value outcomes.
Why partner with Soltrix for ServiceNow Retail Solutions?
With over 18 years of experience, Soltrix has successfully implemented and integrated ServiceNow® solutions for global enterprises, ensuring 30–40% higher-value outcomes.